Shipping Information
SHIPPING
FREE SHIPPING for ALL orders!
Processing time dispatched in 2-3 working days
Regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. Though orders are typically processed within a 1-2 day period, please allow up to 3 business days for orders to process. That means if you order on Tuesday, you can expect the order to be shipped by Friday at the latest.
Your order could in some cases be delayed due to inaccurate or incomplete payment or checkout information, such as a wrong shipping address provided.
If a wrong shipping address is provided, we allow 1 hour after purchase for orders to be changed. Please contact contact@mistystars.com if you need any order details edited. We are not responsible for any misinformation, such as wrong shipping address, that is entered by the customer. Please scroll down to WRONG ADDRESS DISCLAIMER to view our policy on this matter further.
Delivery time estimates are shown below:
USA: 7 -20 working days
UK:7 -20 working days
CA, AUS: 7 -20 working days
Europe: 7 -20 working days
Rest of world: 15 - 40 working days
For most of our products the shipping takes from 7 to 15 business days. During busier, peak periods, it can take up to 16 - 30 days, depending on availability and stock status, Also please allow 1-3 business days for processing your order after payment has been verified ( Sat. & Sun. and most national holidays excluded ).
*Please note that some orders could potentially experience delays of up to 60 days due to COVID-19.
Shipping times can also in some cases be delayed due to factors outside of our control, such as:
- IR Disputes/Strikes
- Weather Conditions
- Time of Year (e.g. Holiday Seasons)
- Large and/or Bulky Items
- Error on the Shipping Providers side
Should any of the above scenarios occur with your package, we promise to keep you well informed to the best of our ability.
WRONG ADDRESS DISCLAIMER
It is the buyers responsibility to make sure that all shipping information is correct. We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be held responsible for packages sent to the wrong address.
If your order is already processing or has already shipped, we are unable to make changes to the destination address. At that point, the only thing we can do is wait for the package to be returned to us. If the item is returned to our warehouse, we will issue a full refund upon arrival.
RETURNS
We offer 30-days money back guaranteed.
We want you to be fully satisfied with every product that you purchase from mistystars.com and we understand that it may be tricky when it comes shopping online. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@mistystars.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Get in touch with our customer service representative by sending us an email. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
You can always contact us for any shipping & return questions at contact@mistystars.com
*Please note that all shipping on returns is not covered by Mistystars.
CANCELLATIONS
We offer full refund if the order is cancelled within 24 hours of your purchase. You can contact us by email once you decide to cancel the order. For Orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.